Terms & Conditions

1 Subject of the General Terms and Conditions (GTC)

1.1 These GTC govern the contractual relationship between ff24 Merchant Services GmbH (hereinafter “ff24 Merchant Services GmbH”) and the contractual partner.

2. description of services

2.1 In the area of cashless payment transactions, ff24 Merchant Services GmbH offers its services to contractual partners who offer goods and services via the Internet for the processing of payment transactions via credit card, direct debit or other payment procedures.

2.2 The service obligation of ff24 Merchant Services GmbH is limited to processing the payments for the contractual partner and, in doing so, to forwarding and/or processing the data required for the transaction and transmitted to it by the contractual partner in terms of software and/or technology. The verification of any customer-related data is exclusively carried out by the bank and is not contractually owed by ff24 Merchant Services GmbH.

3. Payment

3.1 For the contractually agreed services of ff24 Merchant Services GmbH, ff24 Merchant Services GmbH shall be entitled to remuneration in accordance with the Agreement and the List of Prices and Services, available at https://www.ff24payments.com/, which is the subject of the Agreement. ff24 Merchant Services GmbH shall invoice these fees to the contracting party on a regular basis in accordance with the Agreement.

3.2 The contracting party shall immediately check the invoices sent to it by ff24 Merchant Services GmbH and notify ff24 Merchant Services GmbH of any objections without delay, but no later than two weeks after receipt of the corresponding invoice (objection period). After expiry of the deadline, the statement shall be deemed to have been approved.

3.3 ff24 Merchant Services GmbH shall be entitled within the scope of its reasonable discretion pursuant to § 315 BGB (German Civil Code) to unilaterally adjust the service charges agreed in the price and service specifications in the event of changes in significant cost factors. Significant cost factors in this sense include in particular the factors of sales (average and total), number of chargebacks, number of credits or other cost-relevant general conditions such as changes by partners/card organizers or regulatory or legal changes.

4 Due Diligence Obligations of the Contractual Partner

4.1 The contractual partner undertakes to provide ff24 Merchant Services GmbH with the data and information necessary for risk assessment, in particular the information according to the self-disclosure, immediately, completely and truthfully upon request by ff24 Merchant Services GmbH. Both prior to the establishment of the business relationship and during the ongoing business relationship, ff24 Merchant Services GmbH shall conduct a review of the contractual partners to determine whether they meet the requirements for a joint cooperation.

5 Prohibition of set-off, assignment and right of retention

5.1 The contracting party may only offset against claims of ff24 Merchant Services GmbH with undisputed or legally established claims or exercise a right of retention. An assignment of claims of the contract partner against ff24 Merchant Services GmbH is excluded.

6 Termination

6.1 The contractual relationship may be terminated by either party with one month’s notice to the end of the month.

6.2 The right to terminate the agreement for good cause remains unaffected. Such good cause shall be deemed to exist in particular if:

– there is a significant deterioration in the economic circumstances of the contractual partner.

– there is a violation of essential contractual obligations by the contractual partner.

7. severability clause

7.1 Should individual provisions of the contract, including these provisions, be or become invalid in whole or in part, or should the contract contain an unforeseen loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory provisions.